One of the most amazing “features” about Headway is something you won’t find in the Visual Editor. It’s the people who use Headway.
When you become a Headway customer, you’re not just getting a theme, you become part of the community.
When people are passionate and knowledgeable about a great product, they tend to gather together together to share their enthusiasm with each other. That’s what you’ll find with Headway customers. Our forums are active day and night. We’re busy on social networks. There are a host of independent Headway-related websites out there featuring everything from galleries of Headway-powered sites to tutorial videos and webinars.
New Forums for the Release of Headway 3.0
We know how important it is to have a great place online for everyone to gather together. We don’t stay satisfied for long with our forum and support software because we want the best experience possible for our customers. With each new major release of Headway we’ve also upgraded the forums. Version 3 isn’t any different: we’ve moved the forums to completely new software, giving us new and unparalleled features that integrate support options with community.
Professional Support
As you might expect, Headway users help each other a lot and we take great pride in the helpfulness and courtesy of our customers. But for a product you’ve invested time and money in, that’s not enough. You deserve professional support. That’s why paid support moderators are on the forums and out in the social networks: they’re there for you. Headway’s founders and lead developer are also active on the forums. We’re a very “hands on” high-contact crew. Questions get answered quickly and the forums are searchable for existing problems which have already been resolved.
High-Visibility on Social Networks
We love engaging with our customers on social networks. You’ll find us on Twitter with our own hashtag (#headwaywp) and on Facebook. Often support issues begin on social networks because that’s where people tend to hang out. But then they get moved to the support forums, where we have a lot more room to talk or paste code examples. Because let’s face it, real customer support needs more than 140 characters.
A Busy Blog
Most Headway customers have blogs on their WordPress websites. After all, WordPress began and is still thought of as blogging software, even though it does so much more than blogging. So it only makes sense that the Headway blog is busy. We post new articles every week, often from guest writers who are avid Headway customers. The blog features profiles of Headway customers as well as tutorials on Headway features and advice on blogging and online marketing.