What kind of support is offered with the purchase of Headway Themes?
Headway Themes offers official support through a support request you initiate through your Members Dashboard. We also have a very active members only forum with a number of highly qualified and experienced community members ready to help answer your questions.
Support for Headway will include issues such as, but not limited to: bug fixes if any occur under normal operation, how to use the basic features of Headway, basic WordPress help, and basic help with customization. In addition to this, we have a large selection of documentation and video tutorials to help explain the primary features of Headway Themes.
If you seek more help in the line of modification or customization of your site, there is a section in the members’ forum where you can ask for and locate Headway developers and designers who may charge you for their services.
SUPPORT HOURS: Headway Themes actively responds to support requests initiated through the Members Dashboard during normal business hours which are Monday – Friday, 8 a.m. to 5 p.m. Central Standard Time. Every effort will be made to get back you in a timely fashion as we certainly understand your web presence is very important to you.
For more information please visit our support policy.