- Does Headway work on my WordPress.com account?
- Does Headway require any specific system requirements or other software?
- Can I upgrade from a personal license to a developer license?
- What restrictions does Headway have?
- Can I use Headway for client work?
- Will Headway work with my existing theme?
- What kind of support is offered with the purchase of Headway Themes?
- Can I call you?
- Is Headway Themes compatible with plugins and widgets?
Does Headway work on my WordPress.com account?
Headway does not work on WordPress.com account, you must have a self-hosted WordPress.org installation. At this time, there are other free themes available on WordPress.com.
Does Headway require any specific system requirements or other software?
Headway is a WordPress Framework that works as a theme inside your WordPress Dashboard. It is built to use in the free WordPress software platform. Here is what you need to use Headway:
- A basic knowledge of WordPress and HTML. (While we strive to minimize the necessity of using HTML, there are times you may have to take the plunge.)
- Your own domain name, such as mybusiness.com, myname.com, etc. Headway does not work on a WordPress hosted WordPress.com domain. You can get a domain through GoDaddy or any other host.
- Web Hosting [We recommend HostGator]
- The free WordPress software installed on your host. HostGator offers a one-click install of WordPress for your site.
Can I upgrade from a personal license to a developer license?
Of course! You can upgrade at any time in the members’ panel for the difference of $77.
What restrictions does Headway have?
Headway has two different licenses, the personal license and the developer license. The personal license allows you to install Headway on two (2) websites that you own. The developer license allows you to install Headway on an unlimited amount of websites that you own, operate or build for your clients. However, your clients will not have access to the Headway forums for support if they do not own their own personal license. The developer license also allows you to remove the footer attribution linking back to Headway.
Can I use Headway for client work?
Absolutely! The primary reason why we built Headway was to speed up the process of building websites. We realize that developers and designers are busy and need to get quality work pushed out at an optimal pace. If you’re doing client work, we recommend that you get a developer license or have your client sign up for a personal license so they have access to the support too.
Will Headway work with my existing theme?
Sometimes there’s the misconception that Headway plugs into existing WordPress themes. Headway is a stand-alone theme for WordPress. There is no adding Headway onto other themes. However, Headway 1.6 and newer has support for skins and styles to get you up and going quickly 
.
What kind of support is offered with the purchase of Headway Themes?
Headway Themes has a very active members only support forum with a number of highly qualified and experienced moderators ready to help answer your questions. This is the first and best place for you to receive support assistance with the purchase of Headway.
Support for Headway will include issues such as, but not limited to: bug fixes if any occur under normal operation, how to use the basic features of Headway, basic WordPress help, and basic help with customization. In addition to this, we have a large selection of documentation and video tutorials to help explain the primary features of Headway Themes.
If you seek more help in the line of modification or customization of your site, there is a section in the members’ forum where you can ask for and locate Headway developers and designers who may charge you for their services.
SUPPORT HOURS: Headway Themes actively responds to forum support questions and request during normal business hours which are Monday – Friday, 8 a.m. to 5 p.m. Central Standard Time. Every effort will be made to get back you in a timely fashion as we certainly understand your web presence is very important to you.
Can I call you?
We do not offer phone in support services. This is why we have paid moderators in the forums and provide email support when requested. Not providing phone support enables us to maintain a competitive price for our products.
Is Headway Themes compatible with plugins and widgets?
A question we get often is whether Headway is compatible with all of the WordPress plugins and widgets. We have built Headway to be compatible with as many plugins and widgets as possible. But due to the sheer numbers of plugins and widgets available, it is virtually impossible to support every single one. While we may do everything we can, some plugin developers may not code their plugins properly and in turn, this creates a conflict. But we cannot guarantee it will work in every situation. If you do run into an issue with a plugin or widget, the first and best place to start seeking assistance is the forums. We will do everything we can to help you make your plugin or widget work with Headway.
