For the past 7+ years of business in WordPress, Clay and I and our team have had our share of bumps, bruises, and mistakes like anyone who has been in business for any length of time.
To say the past couple of months have been tough for you, in particular, and us is an understatement.
We’re writing today to communicate with you as best we can our mistakes, to apologize for those mistakes and to tell you what we’re doing to remedy them for you.
First of all to our community of amazing users. We admit we’ve made mistakes in not communicating with you as we should have. This post should have went out a long time ago. And we sincerely apologize for this lack of communication.
There has been an absence in support for Headway for too long. We take full responsibility for this. We’ve refocused our efforts to get to as many support inquiries as we can each day in light of the recent issues. If your question or issue has not been answered, please resubmit your ticket and we will work hard to get to you as fast as we can. We will also be adding a first level of support service to make sure your issues are dealt with in a timely manner.
Our community needs and deserves better than you have been getting. We are working hard to make sure you get that.
There will be a new update for 4.0 coming out in the next month. We plan to continue to push out 4.0 updates on a regular schedule so we can deal with any issues some are having with this new version of Headway. In addition, we are moving 4.0 back to a beta status and will continue to provide and support 3.8.8 as the current public version. We should have done this sooner. However sometimes it is hard to admit there are issues with something you have worked hard on to produce. It is still our belief 4.0 is the future and will be an amazing new version for Headway.
Since we are moving 4.0 back to a beta status, any input or suggestions anyone may have please let us know. Especially issues. We need to know what issues are out there for some so we can deal with them. Beta testing is a very important process for any application or software release. Any help we can get is much appreciated.
First and foremost, yes there has been some difficulties financially for the company. Frankly, difficulties we were not prepared for and not expecting. The WordPress theme market is very busy right now. Competition is heavy. Especially in the drag and drop realm. However, we still feel Headway is the best and the original WordPress drag and drop theme builder on the market. It is our promise we will do everything in our power to bring it back to the front and 4.0 will help us do just that. And we hope to do so with your continued support.
As we started this post to you mentioning 7+ years in business, we would only ask that you look back on our long track record of business and support, not only in this community but in WordPress itself, and allow us this chance to make things right and good yet again for you.
You’ve been an incredibly supportive community. And we’re so very thankful for your support of Headway and us through the years.
Although many aspects of our business must and should remain private for a number of reasons, we’ll do our best to share transparently what is happening and what the future holds for Headway as we continue to move forward.
Until then, we’re getting back to work for you. Today. Tomorrow. And on.
Thank you for your continue patience, support, understanding as we do so.
— Grant and Clay